Pillar 04
Operation Support
Operation Support
Scope of service
- Plant digital uplift & OEE
- Predictive maintenance
- Data analysis & machine learning
- OT security & compliance
- Site support & maintenance
Typical deliverables
What you receive
- Digital maturity assessment and roadmap
- On-site and remote operation support
- Continuous improvement programme
- System administration and upgrade planning
Solution library
LongBest OEL™
Operation Excellent Library — bridging operational pain points to proven solutions, fast.
LongBest OEL™ is a library of pre-built, production-ready operations solutions for pharmaceutical manufacturing. Instead of starting every improvement from a blank page, teams start from a proven pattern and adapt it to their site.
How it works
- Customer pain point identified on site
- OEL library match — proven solution pattern selected
- Fast deployment with proven results
- 50+
- pharma sites deployed
- Weeks
- typical deployment time
- 100%
- GAMP® 5 compliant
Six solution categories
- 01 · ProcessBatch Process OptimizationCycle time analysis, recipe tuning, ISA-88 batch execution and campaign management.
- 02 · ComplianceData Integrity & Compliance21 CFR Part 11 gap assessment, EU Annex 11 readiness and audit-ready documentation packages.
- 03 · ExecutionMES Deployment TemplatesPre-configured MES modules: dispensing & weighing, EBR, material tracking and production dispatching.
- 04 · QualityQMS & Continuous ImprovementDeviation & OOS management, CAPA workflow, change control, Lean & Six Sigma toolkits.
- 05 · ReliabilityAsset Reliability & MaintenanceCalibration & preventive maintenance tracking, spare parts optimization and CMMS integration.
- 06 · SustainabilityEnergy & SustainabilityEnergy consumption monitoring, carbon footprint reporting, waste reduction programs and green initiatives.
Data analytics
Data Analysis
From shop-floor connectivity and data lakes through to analytics, predictive maintenance and machine learning — turning the data plants already collect into operational decisions.
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Related capabilities
Pillar 01
Design & Consultancy
Digital roadmap & DIP™ planning, feasibility study (FES), concept / basic / detailed design (CD / BD / DD), WEF Lighthouse assessment and energy & sustainability.
Pillar 02
System Solution
MES / PCS / SCADA / DHS, data historian & IoT backbone, production simulation and GMP critical systems.
Pillar 03
CSV & C&Q
Computer system validation, commissioning & qualification, data integrity gap assessment and lifecycle CSV services.
Pillar 05
Expert Advisory
Automation, IT and CSV subject matter expert (SME), project manager (PM) and engineer & specialist support.
Discuss your operation support requirement
Send us the project context — site, phase, scope — and we will come back with the right specialist team.